Frequently Asked Questions || FAQs

📦 Orders & Shipping

1. What countries do you deliver to?
We currently deliver across Saudi Arabia and the United Arab Emirates (UAE).

2. How long does delivery take?
Delivery typically takes 2–5 business days depending on your location. Some remote areas may take slightly longer.

3. How much does shipping cost?
Shipping is free for all orders.

4. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email to track your order in real time.

💳 Payments

5. What payment methods do you accept?
We accept Visa, Mastercard, and Cash on Delivery (COD) in most locations.

6. Is Cash on Delivery available?
Yes, COD is available in Saudi Arabia & UAE, for orders under a specific limit.

7. Can I pay in installments?
Yes! You can use Tabby or Tamara to split your payment into easy monthly installments.

8. Are my payment details secure?
Absolutely. Our payment system is powered by secure and encrypted gateways to ensure your privacy and safety.

🔄 Returns & Refunds

1. What is your return policy?
We offer returns within 14 days of delivery. Items must be unused, in their original condition and packaging. Visit our Refund Policy page for full details.

2. How do I initiate a return or exchange?
Email us at lavishauraofficial@gmail.com with your order number and reason for return. Our team will provide return instructions.

3. When will I receive my refund?
Once your return is received and inspected, we’ll notify you. Approved refunds are processed within 5–10 business days to your original payment method.

🛍️ Products & Categories

1. What types of products do you sell?
Lavish Aura offers a wide variety of products including:

  • Watches & Fashion

  • Electronics

  • Health & Beauty

  • Home Décor & Kitchenware

  • Kids’ Items

  • Sports Equipment
    …and much more!

2. Are your products authentic?
Yes! All our products are 100% authentic and sourced from trusted suppliers locally and internationally.

🧾 Account & Orders

1. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account helps you track orders and access exclusive deals.

2. How can I cancel or change my order?
You can request a cancellation within 1 hour of placing your order by contacting our customer support.

🛠️ Customer Support

1. How can I contact Lavish Aura support?
You can reach us via Email, WhatsApp, or live chat on our website. Our support team is available 7 days a week, 10 AM – 10 PM Gulf Time.

2. Do you offer gift wrapping or personalized notes?
Yes! We offer gift wrapping services and custom notes for special occasions. You can select this option during checkout.

✅ Note: All customer communication is through Email (lavishauraofficial@gmail.com), WhatsApp, or live chat. We do not provide phone or physical address contact.